Shipping & Returns

Shipping Policy

Effective Date:26/09/2025
Business Name: Badalandz
Website: www.badalandz.com

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed the next working day.

You will receive an order confirmation email once your purchase is complete and a shipping confirmation email once your order has been dispatched.

2. Free UK Shipping 🇬🇧

We are proud to offer FREE Standard Shipping on all orders within the United Kingdom — no minimum spend required.

UK Delivery Estimates:

Standard Shipping: FREE — Estimated delivery in 2–5 working days

We aim to get your items to you as quickly as possible. Please allow for delays during peak seasons, sales, or postal disruptions.

3. International Shipping 🌍

We ship worldwide! Shipping fees and delivery times vary by region.

🇪🇺 Europe:

Flat Rate: £7.95

Estimated Delivery: 5–10 working days

🌎 Rest of the World:

Flat Rate: £9.00

Estimated Delivery: 7–14 working days

Note: International delivery times may vary depending on customs processes in your country.

4. Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, or import taxes charged by your local authorities.

These fees are not included in our prices and are the buyer’s responsibility.

We are not responsible for delays caused by customs clearance.

Please check with your local customs office for details before placing an order.

5. Tracking & Delivery Issues

Once shipped, you’ll receive an email with tracking details (if applicable).
If your order:

Hasn’t arrived within the estimated timeframe, please contact us.

Is marked as delivered but not received, check with neighbours or your local delivery office.

Is lost or damaged, email us and we’ll help resolve the issue.

6. Address Accuracy

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for:

Orders shipped to incorrect addresses

Delays or returns caused by incorrect or incomplete information

If an order is returned to us, we can arrange redelivery (additional shipping fees may apply for international orders).

7. Questions?

If you need help with your order or have questions about shipping, don’t hesitate to reach out:

📧 Email: badalandzbrand@gmail.com

🌐 Website: www.badalandz.com

✅ Summary of Shipping Rates
Region Cost Delivery Estimate
United Kingdom Free 2–5 working days
Europe £7.95 5–10 working days
Rest of the World £9.00 7–14 working days

Return & Exchange Policy

Returns & Refunds Policy

Effective Date:26/09/2025
Email Contact: badalandzbrand@gmail.com

Website: www.badalandz.com

1. Overview

We want you to be completely satisfied with your purchase from Badalandz. If you're not happy with your order, we're here to help.

This policy outlines your rights to return items, request refunds, and understand any applicable exclusions or conditions.

2. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving it — for any reason.

To exercise this right:

Email us at badalandzbrand@gmail.com
with your order number and request for cancellation/return.

You must notify us within 14 days of receiving your order.

You then have another 14 days to return the item(s) after notifying us.

3. Returns Eligibility

To be eligible for a return:

The item must be unused, in its original condition, and in original packaging.

Items must be returned within 14 days after notifying us.

You must provide proof of purchase (e.g. order number or confirmation email).

We do not accept returns on:

Personalised or custom-made items

Perishable goods (if applicable)

Items marked as Final Sale or Non-Returnable

4. Return Shipping

You are responsible for return shipping costs unless the item is faulty or sent in error.

We recommend using a tracked service as we cannot guarantee receipt without proof of delivery.

Return address will be provided upon request via email: badalandzbrand@gmail.com

5. Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Please contact us within 7 days of receiving your item(s)

Include your order number and clear photos showing the issue

We will arrange a replacement, repair, or full refund (including return postage where applicable)

6. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method within 5–10 business days

Original shipping fees (if any) are non-refundable, unless the item was faulty or incorrect

7. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.

8. Contact Us

If you have any questions about your return or refund, please contact us at:
📧 Email: badalandzbrand@gmail.com

🌐 Website: www.badalandz.com